Reservations/ Contract conclusion
The contract is considered complete when accepted unconditionally and confirmed by the hotel / restaurant. The agreed-upon services are based on the booking confirmation. Additional guests have to be confirmed by the hotel / restaurant. Our establishments reserve the right to re-book all provisional reservations on premises, rooms or tables which have not been confirmed or agreed.

Check-in /check-out at Hotel Emmental/ Gasthof zum goldenen Löwen
Unless otherwise agreed, the check-in is from 3 pm of the arrival day (earlier on request). The hotel must be notified for arrivals after 10 pm. Departure day check-out has to be no later than 11 am during the week, 12 am on weekend.

Payment conditions
The hotel is authorised to demand a credit card guarantee to confirm the contract. After agreeing the hotel can also demand a deposit payment or even a prepayment.
If a deposit is required it has to be paid within 7 days. Delayed payments will entitle the hotel to cancel the reservation and charge a cancellation fee after the grace period has expired.

Payment terms
The final invoice has to be paid in full on departure in cash or by debit or credit card.
Payments in Euro are possible, the conversion is based on the day’s exchange rate.
Accepted cards: Postcard, Maestro, Master Card, Visa, V-Pay and American Express.

General terms and conditions, services, prices and offsets
The Hotel Emmental and the Gasthof zum goldenen Löwen are committed to keep the reserved rooms, premises and tables available as well as to provide all booked and confirmed services.
Guests intending to bring their own food and beverages must always discuss this with the management first. In this case we reserve the right to charge for the running costs (ie. plates, corkage fee or cleaning costs).
The prices are noncommittal and therefore subject to change without notice.
Our prices are always incl. VAT of 3.8% and 8%.
There is no after-service included with the plate dishes.
All ordered services will be charged, this applies to unclaimed services as well.

Beverages from the Minibar
The beverage list at the Minibar must be completed . In the morning or on departure the list hast to be presented so that the beverages can be charged.

Cancellation of a room reservation
The cancellation of 1 to 3 rooms has to be notified at least one day before the planned arrival. For cancellations on the same day up to 6 pm we charge 50% , for later cancellations or no arrival 100% of the arranged price will be charged.
4 to 6 rooms can be canceled free of charge up to 1 week in advance.
Group reservations 6 to 10 rooms can be canceled free of charge up to 1 month in advance.
Larger group bookings must be cancelled up to 2 months in advance or by arrangement.
Cancellations must be confirmed by the hotel.

Cancellation of a table booking
Table reservations should be cancelled as soon as possible. At least one day in advance. Changes in the number of persons should be reported as early as possible, till 9 am for midday and till 2 pm for the evening.
By the groups the devation of 5 or more persons has to be reported latest 2 days in advance.
Otherwise a cancellation fee could be charged depending on the number of persons and the pre-orders.

Responsibility of Hotel Emmental/ Restaurant zum goldenen Löwen
The hotel/ restaurant is liable for items belonging to the guest in accordance with the statutory regulations. The liability for slight negligence is excluded. Damages or defects have to be reported to the hotel immediately. Otherwise the rights can no longer be asserted.
Claims against the hotel expire by limitation of 6 months after the expiration of the contract as long as there is no mandatory statutory regulations providing longer period.

Responsibility of the guest
The guest is liable for negligence and intentionally caused damage in the rooms and the entire hotel and restaurant.

Law und legal domicile
The legal relationship between the parties is governed by Swiss law.
Langnau im Emmental is the only legal domicile for all disputes resulting from the contractual relationship.

Terms and conditions; Hotel Garni Emmental and Gasthof zum goldenen Löwen
Written on; September, 2015

The terms and conditions of Hotel Emmental and Gasthof zum goldenen Löwen can’t be copied or used at any time.